Refund policy
Return & Refund Policy
This policy applies to all purchases made through our official website: www.somnelle.com
Here is the full policy rewritten for your mouthpiece:
Return & Refund Policy
This policy applies to all purchases made through our official website: [www.yourbrand.com]
90-Day Risk-Free Guarantee
We want you to feel completely confident trying your mouthpiece.
If you are not satisfied for any reason, you can contact us within 90 days of delivery for a full refund. No need to send anything back.
Return Shipping
Since we offer a risk-free guarantee there is no need to ship your mouthpiece back to claim a refund. Simply email us within 90 days and we will process your refund directly.
For damaged or defective items we cover everything — see below.
Used Products
We understand this is a personal care product — you need to wear it nightly to know if it works for you.
Used mouthpieces are fully covered under our 90-day guarantee and you are welcome to keep it even after your refund is processed.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item we will fix it immediately.
Please email us within 30 days of delivery with:
- Your order number
- Photos of the product
- A photo of the packaging with the shipping label visible
Once verified we will send a replacement at no cost or issue a full refund — your choice.
Exchanges
If you experience any issues with your mouthpiece we are happy to help. Contact us within 90 days of delivery and we will find the best solution for you.
How to Start a Refund
Starting a refund is simple:
- Email us with your order number
- Let us know why the mouthpiece is not working for you — your feedback helps us improve
- We will process your refund within 5 to 7 business days
No need to ship anything back. You can keep it, give it to someone who might benefit, or dispose of it.
Refund Process
Once your refund is approved it will be issued to your original payment method within 5 to 7 business days. You will receive an email confirmation once it is processed.
Non-Refundable Items
We cannot accept refund requests for:
- Orders made more than 90 days before the request
- Products with missing components from the original shipment
Need Help?
We're here to support your journey to better sleep.
📧 Email: help@somnelle.com
📞 Phone: (231) 545-4668
🕘 Hours: Monday – Sunday, 8am – 8:30pm
💬 Response Time: Within 24 hours